Psychological Safety Without Losing Accountability

Cancellation Policy

Elevated Performance Group – Booking Policy Bookings and Payment All consultations must be booked in advance. Full payment is required at the time of booking to secure your appointment. Prices are in Australian dollars, with any applicable GST identified at checkout. Rescheduling Appointments may be rescheduled at no additional charge with at least 24 hours' notice, subject to availability. Requests made within 24 hours will be considered at EPG's discretion. Cancellations and Refunds More than 24 hours' notice: Full refund available. Less than 24 hours' notice: A cancellation fee of up to 100% may apply, where permitted by law. Non-attendance: Booking fees may be forfeited if you fail to attend without notice, subject to your consumer rights. If EPG cancels an appointment, you will be offered a full refund or an alternative appointment. Nothing in this policy limits your rights under Australian Consumer Law. Late Arrivals Please attend at your scheduled time. Late arrivals may result in a shortened consultation, as appointments must finish at their scheduled time. Online Consultations Consultations are generally conducted via Microsoft Teams. A meeting link will be provided before your appointment. Please ensure you have a reliable internet connection and suitable private environment. If technical issues prevent the consultation from proceeding, we will work with you to arrange an appropriate alternative. Confidentiality Information shared during consultations will be handled confidentially, subject to applicable legal obligations. Please avoid including sensitive personal, employee or client information in booking forms. Contact For cancellations, rescheduling or enquiries, please contact Elevated Performance Group through www.elevatedperformancegroup.com.au. By booking, you acknowledge this policy, subject to your rights under Australian Consumer Law.